Holistic & Integrative is committed to upholding the privacy of people accessing its services at all times. The following policy details how Holistic & Integrative complies with the Privacy Act 1988 and the Australian Privacy Principles 2014, and the privacy provisions of all applicable legislation.
How Holistic & Integrative Collects Information
Holistic & Integrative collects information through enquiries submitted via Holistic & Integrative’s website, email communication, phonecalls and Skype, and through the provision of counselling and professional supervision services.
All information collected by Holistic & Integrative is for the sole purposes of being able to provide high quality counselling and professional supervision services.
In order to provide services to individuals Holistic & Integrative collects the following information: full name; contact details; emergency contact details; and other information provided by the individual through the course of accessing counselling or professional supervision services.
When making an online booking the IP address and timestamp of booking is stored by default. No credit card information is stored by Holistic & Integrative.
All information collected from a person will be in a fair manner, with their informed consent. Where an individual chooses not to provide requested information, Holistic & Integrative will advise the individual of the possible consequences of this non-disclosure. For example, withholding certain information may limit Holistic & Integrative’s ability to provide relevant services to individuals.
Holistic & Integrative maintains access logs about site activity. This includes logging IP addresses, page(s) visited and timestamps. These logs are private and are for security and error purposes only.
How Holistic & Integrative Stores Information
Holistic & Integrative stores all personal information in encrypted and password protected electronic files and databases. All counselling and supervision records are backed up to a secure cloud service.
Any paper notation is shredded after use.
How Holistic & Integrative uses Personal Information
Holistic & Integrative uses personal information to provide the counselling or professional supervision services that have been purchased.
Holistic & Integrative may also use information provided by individuals, or collected in the course of working with individuals, to improve our services, process payments and make bookings, and send periodic emails directly related to the service received. Individuals will be provided with a way to opt out of receiving any emails not related to bookings.
De-identified and demographic information may be used to inform organisational planning and service improvement processes.
How Holistic & Integrative Protects Personal Information
Protecting indivdual’s privacy and keeping their information secure is a priority for Holistic & Integrative. Holistic & Integrative manages personal information confidentially and securely to protect against unauthorised access, alteration, disclosure or destruction of personal information.
Holistic & Integrative monitors and implements appropriate technical advances and data management process to safeguard personal information.
All bookings and contact through Holistic & Integrative’s website happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
All personal information will be destroyed appropriately 7 years from your cessation of services with Holistic & Integrative.
When Holistic & Integrative will Disclose Personal Information
Holistic & Integrative will only disclose personal information in accordance with the Privacy Act. This means that personal information may be disclosed: where consent has been provided to do so; in the event that there is risk of harm to self or others; and as required by law. Where possible Holistic & Integrative will advise individuals of instances where it has been necessary to disclose personal information.
In the course of Holistic & Integrative’s business activities, it may be necessary for some disclosure of personal information to relevant staff.
Unauthorised disclosure of, or access to, personal information by Holistic & Integrative staff or contractors will be treated as a serious breach of this policy. Appropriate action (which may include disciplinary or legal action) will be taken in such cases.
How to Access Personal Information
Access to personal information can be requested at any in time in writing. However, Holistic & Integrative may occasionally need to deny access to information in accordance with the exemptions contained in the Act.
Holistic & Integrative will take all reasonable steps to ensure that the data we collect, use or disclose is accurate, complete and up to date, and has been obtained directly from individuals or other reputable sources.
Privacy related inquiries or concerns can be directed to firstname.lastname@example.org
Availability and Review of Policy
This policy will be reviewed from time to time and any amendments will be incorporated into the updated policy.